Privacy Policy

1. Introduction

My Genie ("we," "us," or "our") is an AI-powered business management platform operated by Apex AI Systems, LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at mygenie.tech and any related services (collectively, the "Service").

By using the Service, you consent to the practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information You Provide

• Account information (name, email address, phone number, business name)
• Business data you input or import (contacts, leads, notes)
• Onboarding questionnaire responses (industry, business size, goals)
• Payment and billing information (processed securely by our payment processor)
• Communications you send to us (support requests, feedback)

Information Collected Automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, features used, session duration)
• Log data and error reports
• Cookies and similar tracking technologies (see Section 7)

Information from Third-Party Services

When you connect third-party accounts (e.g., Google, email providers, scheduling tools), we receive data necessary to provide our integration services. We access only the scopes you authorize.

3. How We Use Your Information

• Provide, operate, and maintain the Service
• Process your business data through our AI systems to deliver insights and automation
• Manage your CRM pipeline, contacts, and opportunities
• Process transactions and send billing-related communications
• Send service notifications, updates, and technical notices
• Respond to support requests and inquiries
• Improve and optimize the Service based on aggregated usage patterns
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI Processing

My Genie uses artificial intelligence to process your business data and provide automated insights, recommendations, and actions. When you interact with the AI features of the Service:

• Your inputs are processed to generate relevant business recommendations and actions
• We do not use your individual business data to train general-purpose AI models
• AI-generated outputs are provided as recommendations; you retain control over all business decisions
• Conversation history with the AI may be retained to improve your experience within your account

5. Third-Party Services

We use the following categories of third-party services to operate the platform:

• CRM Platform: Customer relationship management and pipeline automation
• AI Processing: Natural language understanding and business intelligence
• Payment Processing: Secure payment handling (we never store full card numbers)
• Analytics: Aggregated usage metrics to improve the Service
• Email Services: Transactional and service-related communications
• Cloud Infrastructure: Secure hosting and data storage

Each third-party provider is bound by their own privacy policies and our data processing agreements.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

• Service Providers: With vendors who assist in operating the Service, subject to confidentiality obligations
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Safety: To protect the rights, property, or safety of My Genie, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: When you explicitly authorize a specific disclosure

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Authentication, session management, and security
• Functional Cookies: Remembering your preferences and settings
• Analytics Cookies: Understanding usage patterns to improve the Service

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account termination:

• Account data is deleted within 90 days of confirmed termination
• Anonymized, aggregated data may be retained for analytics purposes
• Certain data may be retained as required by law (e.g., billing records, tax compliance)
• Backups are purged on their regular rotation cycle

9. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Multi-tenant isolation with organization-scoped access controls
• Regular security assessments
• Principle of least privilege for internal access to production systems

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request your data in a machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request that we limit processing of your data in certain circumstances

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to request deletion. We do not sell personal information as defined under CCPA.

European Residents (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority. Our legal basis for processing is contractual necessity and legitimate interest.

11. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective Date" above. For significant changes, we will provide additional notice via email or through the Service.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at: