Privacy Policy

Last updated: December 5, 2025

1. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, company)
  • Lead and contact data you import or create
  • Voice call recordings and transcripts (with consent)
  • Usage data and analytics
  • Payment information (processed securely via Stripe)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Train and improve our AI agents (anonymized data only)

3. Data Storage and Security

Your data is stored securely on Convex (database) and encrypted at rest. We use industry-standard security measures including:

  • AES-256 encryption for sensitive credentials
  • TLS 1.3 for data in transit
  • Multi-tenant isolation with organization-scoped access
  • Regular security audits and penetration testing

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers (Convex, Stripe, Vapi, OpenAI) as necessary to provide the Service
  • Legal authorities when required by law
  • Business partners with your explicit consent

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (subject to legal retention requirements)
  • Export your data in a portable format
  • Opt out of marketing communications

6. Voice Recording Consent

If you use our Voice AI features, calls may be recorded for quality assurance and training purposes. All parties are notified at the start of each call. You can disable recording in your organization settings.

7. Cookies and Tracking

We use essential cookies for authentication and session management. We use analytics (with consent) to improve the Service. You can manage cookie preferences in your browser.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion at any time. Some data may be retained for legal compliance.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes via email or through the Service.

10. Contact Us

For privacy-related questions, please contact our Data Protection Officer at privacy@apexai.technology